Refund Policy

A legal disclaimer

At The Bag Factory, all ticket sales are final. We do not offer refunds or exchanges unless an event is cancelled or significantly changed (e.g. venue change or headline act cancellation). In these cases, refunds will be issued automatically to the original payment method within 7–10 working days.

If you are unable to attend due to personal circumstances, we encourage you to transfer or resell your ticket through a trusted platform. Please contact us at [insert contact email] with any concerns.